Abby is your virtual assistant

You can talk to Abby in two ways. Either look for the Abby chat icon in the bottom right corner of our website, or simply add Abby on WhatsApp 5 919 0001 as a new contact using the mobile number you have registered with the bank. Save the number as Abby and start chatting today! Follow the simple steps below to guide you through your conversation with Abby so that you can make payments, transfer money, buy airtime and check your account balances. Another digital innovation that gets things done.

Log in to start using Abby on WhatsApp

Ask Abby to show you your account information

Need to see when your credit card bill is due? Or how much you need to pay this month?

Just ask Abby to 'Show credit card account balances'.

With just a few taps, you can quickly check your account balances and credit card info, including outstanding amounts, minimum payment due and due date.

For current and savings accounts, just ask 'Show my current account balances' or 'Show my savings account balances'.

Ask Abby to show you your transactions

Need to check your transaction history? Abby can show you transactions going back up to 90 days.

Just ask Abby to 'Show my transactions from current account', or 'Show transactions from October.'

To see some more ways Abby can show you your transactions, you can also try saying

Show my incoming transactions
Show my outgoing transactions
Show transactions between Rs100 and Rs500
Show transactions from last week

Ask Abby to transfer money between your own accounts

Need to move some money around between your own accounts? Just ask Abby to ' Make a transfer'.

Abby will ask you to choose an account to pay from, an account to pay to, and enter the amount

Ask Abby to pay your beneficiaries

Abby lets you quickly pay your existing beneficiaries.

Just ask Abby to 'Pay someone'. She’ll ask you to select from a list of your existing beneficiaries and allow you to choose which account to pay from.

You just tell her how much, and you’re done!

Ask Abby to top up your mobile, pay your electricity or other bills

Nobody likes paying bills, so just ask Abby to do it for you.

Abby can pay most of your saved billers. To see a list of available billers, just ask Abby to 'Pay a bill'.

Abby will show you which billers are currently available, allow you to select an account to pay from, and ask you how much you want to pay.

We’ll be adding additional billers soon, so watch this space.

How to bank with Abby on WhatsApp

Check balances and account information, make transfers and payments, buy airtime and more.

Tell me more

How to chat to Abby on our website

Let Abby answer all your general enquiries about banking products and services.

Tell me more

How to bank with Abby on WhatsApp

How to start talking to Abby
Add Abby +230 5919 0001 as a new contact on your phone

Open WhatsApp and say 'Hello' to your new contact

Start chatting
How to use Abby's login feature
To request certain account information, you'll need to log in.

To do this, simply:

Ask Abby a question about your account, like 'show my balances' or 'make a transfer'

Abby will send you a login link. Click on the link to open it in your browser

Enter your internet banking login credentials

Make sure you are using the mobile number you registered with Absa
How to see your account balances
Abby can easily show you your balance on different accounts.

To do this, simply:

Ask Abby to 'show my balances'

Abby will give you the total balance of all your accounts, plus any outstanding amounts on your credit cards

Reply 'yes' to see a breakdown of all your accounts

You can also ask Abby to show balances for specific accounts by asking: 'show current balances', 'show savings balances', or 'show credit card balances'
How to transfer money
Abby can transfer money between your accounts.
To do this, simply:

Ask Abby to 'make a transfer'

Select the account you want to transfer from

Select the account you want to transfer to

Enter the amount you want to transfer

Confirm your transfer
How to pay beneficiaries
Abby can transfer money to your beneficiaries.

To do this, simply:

Ask Abby to 'pay someone'

Select the beneficiary you would like to pay

Select the account you would like to pay them from

Enter the amount you want to pay

Confirm the payment

You will receive a confirmation number. Please keep this number for your records
How to pay billers
Abby can pay your billers. To do this, simply:

Ask Abby to 'pay a bill'

Select the biller you want to pay

Select the account you want to pay from

Enter the amount you want to pay

Confirm your transfer
How to see your transactions
Abby can show you your transaction history up to 90 days back.
To do this, simply ask Abby to 'show transactions'.

You can filter your transaction results by asking Abby more specific questions, like:

Show transactions from October

Show transactions between Rs 100 and Rs 500

Show incoming transactions

Show outgoing transactions

Show my transactions from current account

How to chat to Abby on our website

You can easily find Abby in the bottom right corner of our website – just click to launch Abby and start chatting today.
Try asking Abby things like 'open an account', or 'how should I save money?'
Abby can also tell you which services require a branch visit and which can be completed over the phone, via internet banking or mobile app.
Abby can help answer your most commonly asked questions, such as what to do if you lose your credit card or if you need to update your address.

What is Abby on WhastApp?

It is a 24/7 service available on WhatsApp, designed to help you with your banking queries and transactions. Whether it is paying a friend, checking account information, buying airtime, checking your balance or paying your bills, just ask Abby to do it for you safely.

Watch this space as new exciting features are coming.
Do I have to pay any fees for Abby on WhatsApp?

No, the service is free of charge.
How do I get started with Abby on WhatsApp?
Add 5 919 0001 as a new contact using the mobile number you have registered with the bank. Save the number as Abby.

Open WhatsApp and search Abby.

Type ‘Hi’.

Abby will respond with service options.

Type your selected option.

You will receive a link

Click on the link and enter your login credentials (same as your Internet Banking)

Read and accept the terms and conditions.
Is Abby on WhatsApp available for non-Absa customers?

Yes, indeed Abby can answer general queries regarding Absa products and services. Abby can also help anyone apply for Absa’s products online. However, Absa customers can additionally perform banking transactions with this service.
What services are provided by Abby on WhatsApp?
Check your account balance and transaction history

Make domestic payments

Pay bills

Top-up mobile

Check your credit card details

Get product / service assistance
Is Abby on WhatsApp secured?
Yes, it is absolutely safe and secure to use Abby on WhatsApp.

WhatsApp’s end-to-end encryption is used when you message another person using WhatsApp.

It ensures that only you and the person you are communicating with can read or listen to what is sent. Not even WhatsApp can access information shared. When you message WhatsApp business account like us, your message is delivered securely to the destination chosen by Absa. For more information, check out the WhatsApp security policy.

To ensure an enhanced security when transacting on WhatsApp, Absa has implemented the following:

Access to Abby on WhatsApp is restricted to your mobile number registered with the bank.

We never ask you to enter your login credentials on WhatsApp. Instead, a secured Absa link will be provided to allow you to login safely with your digital banking credentials. The one-time 4-digit PIN will be sent to your registered mobile for added security.

Absa hosts this service on its private and secure data centres within its premises.
Can I still transact even if I do not have an updated mobile number?

Unfortunately, not. You will need to have an updated mobile number on which your One-Time activation PIN will be sent. Kindly ensure that you update your mobile number in the profile section on Internet Banking.
Will someone from Absa be available if I use Abby Chat Banking, any time day or night?

Abby will respond to most of your banking needs and queries. Should you need more information, please call our 24/7 Contact Centre on +230 402 1000 to speak to one of our agents or email us on customer.contact@absa.africa.