Unlimited airport lounge access for yourself and one guest

Maximum shopping rewards and exclsuive  luxury accommodation offers

Extensive medical protection for
travel and adventure activities

24/7 prioritised access to emergency
card services (GCAS) even while you travel

Immediate cover for all flight
cancellations or lost luggage 

Buyer's protection for your valuables
bought in store or online

Extended warranty on all purchases
made with your Visa card

Embedded collision damage
waiver for car rental 

Explore extended benefits, comprehensive insurance, and added protection that comes with an Absa Visa Infinite card

  • Medical assistance

    Benefit from telephone medical advice, referrals to medical service providers, and medical condition monitoring both before and after hospitalisation. This includes the delivery of essential medicines and equipment, physician dispatch to locations, and medical evacuation and repatriation if required.

    • Medical expense and repatriation cover: up to $2.5 million
    • Medical emergency in country of residence: up to $20,000
    • Hospital benefits: up to $3,000
    • Medical cover against winter sports: up to $625

    For more information, visit  Visa CEMEA

  • Travel insurance

    Feel assured that your valuable time, possessions and travel plans are covered. This includes medical expenses, repatriation and hospital benefits, insurance of your possessions and money, travel accident insurance, personal liability insurance, and legal expenses.

    • Travel assistance: up to $1,000
    • Cancellation and curtailment: up to $7,500
    • Missed flight departure: up to $1,500
    • Missed connection flight: up to $500
    • Travel delay cover: up to $500
    • Baggage delay cover: up to $500
    • Hijacking cover: up to $2,500
    • Personal possession and cash cover: up to $2,500
    • Travel accidents cover: up to $1m
    • Cover against robbery at ATM: up to $350

    For more information, visit Visa CEMEA

  • Buyer's protection

    Get added peace of mind with complimentary buyer's protection when you make purchases with your Visa card in-store or online. Protect against theft, accidental damage (specific to mobile phones), or non-delivery of eligible purchases up to 180 days from the date of purchase.

    • Theft must be reported within 24 hours - all other claims must be submitted within 28 days of the incident. 
    • Ensure that you are aware of the limits for online items purchased that are not delivered or that are damaged in transit.

    You can submit your claim online via the online claims portal or you can submit your claim to creditcardclaims@crawco.me and provide the following details

    • Cardholder’s name
    • First 9 digits of covered card number
    • Cardholder’s address
    • The policy or section under which you wish to make a claim.

    When a claim is made you will receive a claim form, which should be returned to the address given or sent via email to creditcardclaims@crawco.me within 90 (ninety) days (30 days for Fraudulent Card Misuse benefit) along with all required supporting documentation. Cardholders are advised to retain copies of all documents for their own reference.

    After claim submission please check your junk/spam folder for any correspondence from the claims team. To ensure replies do not go to your junk/spam folder please add @crawco.me to your safe senders list.

    For more information, visit  Visa CEMEA

  • Extended warranty

    Extended warranty provides extra protection and enhances the value of your purchases by doubling the repair period of the original manufacturer's warranty for up to 24 months. 

    To qualify, the full payment for purchased items must be made with a Visa card, and the warranty applies only to new items. Proof of full payment with a Visa card is required. For comprehensive details, including coverage, conditions, limits, and exclusions, please refer to the terms and conditions.

    For more information, visit Visa CEMEA

  • Global Cardholder Assistance Services (GCAS)

    Benefit from essential services, including cardholder inquiry, lost/stolen card reporting with the ability to block a card within 30 minutes, and emergency card replacement - available as soon as the next day.  Additionally, GCAS offers emergency cash disbursement up to USD5,000, and exception file update to handle unique or urgent situations.

    This service operates globally, with contact centres and hubs across 5 continents. Over 100 toll-free telephone numbers are available worldwide, offering multilingual support in 12 languages including English, French, and Portuguese. 

    You can find contact details and additional information at Visa's support page or call one of Visa's global contact centre numbers (toll-free)

  • Visa Concierge

    As a Visa cardholder, you get 24-hour seamless, personalised assistance for your leisure activities and travel needs. This includes restaurant recommendations and reservations, travel arrangements such as booking flights, hotels, car rentals, shopping recommendations, special gift arrangements, and flower deliveries. 

    Concierge Digital Services also offer the convenience of browsing and booking flights, hotels, and car rentals on-the-go. You can also make table reservations at premium restaurants, including hard-to-get spots. Plus, it provides access to exclusive music, theatre, and sporting event tickets and hospitality packages. This fully mobile-responsive portal includes a Live Chat feature for connecting with Lifestyle Managers anytime.

    How to contact Concierge Services
    Do you have a complaint?

    For your Visa Concierge concern to be handled swiftly, you can send your complaint directly to operations support at operations@tenconcierge.com

  • How to claim from your insurance

    Fast track claim solution for claims under USD 500:
    What it includes
    • Medical expenses
    • Delayed baggage
    • Delayed/missed departure
    • Cancellation/curtailment
    • Personal belongings
    • Buyer's protection 

  • YQ Assist

    YQ Assist is a global network that offers specialised and personalised meet and greet assistance at over 450 destinations worldwide. Visa Infinite cardholders benefit from discounts of up to 30%. Additionally, you can book extra services such as limo transfers, Visa on arrival, and baggage porters.

    Book your requirements at cemea.yqnowgroup.com/ discount applies immediately. Bookings must be made at least 72 hours before travel and cannot be combined with other promotions.